CoSupport AI learns from your knowledge base and tickets, resolves the repetitive ones on its own, and drafts the rest. Ask it anything below.
Patented AI architecture
74% AI resolution rate average across clients
No setup fees
Trusted by 300+ Brands
Resolution rate, ticket handling time, and support costs – real performance metrics from companies using CoSupport AI to automate customer support:
6 min
resolution time
ProjectFitter resolves the average chat in about 6 minutes, 93% faster with CoSupport AI.
81%
resolution rate
Cocoatech resolves 81% of support requests with AI in the first month.
$9.3K
saved support cost
Remedico cut support costs by $9,300 a month, live on Zoho Desk in two weeks.
Teams on the CoSupport AI 2.0 version report up to 85% resolution rate
The repetitive majority of it: the high-volume customer inquiries that make up to 90% of L1. Automating Tier 1 support tickets with AI starts here – CoSupport AI learns how your team resolves each type and takes it from there:
charges, invoices, duplicate payments.
logins, resets, permissions.
tracking, WISMO, address changes.
upgrades, downgrades, and cancellations, executed end to end.
setup questions your help center already answers.
known issues with known fixes.
The AI closes these. People close the rest.
Anything the AI can't close goes to a person on the same queue with the full thread and a draft ready to review: your agent, or ours if you want every ticket closed. You pay per ticket when the AI closes it, and per person when a person does. How Tier 1 automation works end to end: the automation use case.
The platform ships as two products, and the split is simple: one works instead of your agents on repetitive tickets, the other works for them on everything else. Most teams run both.
Resolves repetitive L1 tickets end to end: understands customer intent, executes actions through the agentic API, escalates anything outside its scope to a person on the same queue, with full context. Up to 90% of repetitive requests. $0.50 per AI resolution. First 1,000 responses free.
Agent assist for the tickets that need human judgment: ready-to-send drafts, summaries, suggested resolutions, translations. Your agent reviews and sends.
Priced per user, as part of the plan for the people on your queue.
Both detect the customer's language and answer in it, across 60+ languages
Both detect the customer's language and answer in it, across 60+ languages. Need every ticket closed? Add people on the same queue, under one Service Level Agreement. Talk to us.
Yes. An attached photo, screenshot, or video is no longer a reason a ticket needs a human – the AI reads it and resolves on what it finds.
Hello! I keep seeing an error on my dashboard with error code 500 and can’t access my data. Could you please let me know what I should do to fix it?
Screenshot 2026-07-14.png · 480 KB
Color of the item is different from what I ordered. I’ve attached a video showing the product. Could you please let me know how I can get the correct color?
IMG_4471.MOV · 12.8 MB
I’ve attached the three documents required for verification. Please review them and proceed with my request if everything is in order.
Payment_Receipt_Aug_2026.pdf
Identity_Verification.pdf
Billing_Statement_Aug_2026.pdf
About 10 minutes to connect, no code. From there the AI learns from your tickets and help center and goes live on real traffic inside the free pilot.
Days 1-3
Link your helpdesk, knowledge base, and business systems. No code, no discovery project.
Days 4-30
The AI goes live on your real tickets at no cost, with 1,000 AI responses included. Together we set the success metrics, and you watch the AI resolution rate on live traffic.
Day 30
Nothing restarts. The AI keeps working the same queue, and you pay $0.50 per ticket it resolves. Unresolved tickets cost nothing. Or you stop: no contract, no minimum.
Day 60
Most teams reach a 60–70% AI resolution rate on their own tickets within the first 60 days.
Pricing model – $0.50 per resolved ticket. No platform fee, no minimum, no seats needed to run the AI Agent.
One price: $0.50 per AI resolution. Set your monthly tickets and the share the AI resolves, and read the math.
12000%
— resolved tickets× $0.50 per resolved ticket · unresolved are free
—/ month
Unresolved tickets cost nothing, and the first 1,000 AI responses are free. Example: 5,000 tickets a month at 70% AI resolution is 3,500 resolutions, $1,750 a month. Your pilot measures the real rate.
The report breaks down the savings for your ticket mix and the integration path for your helpdesk. In your inbox in minutes.
Monthly tickets:
12,000
(carried over from the slider above)
Inside the helpdesk you already run, or as a standalone widget on your site if you don't run one.
Teams carrying repetitive Tier 1 volume: SaaS and tech, e-commerce and marketplaces, consumer apps, BPO, financial services, and education.
eCatering: 50% deflection · Nordic Knots: $7K saved monthly.
Softorino: from 69% to 82% AI resolution as the agent learned.
SupportYourApp: ~$14K saved monthly with 80% ticket deflection across client queues.
Our customers love the instant, high-quality responses. I have been impressed with CoSupport’s professional and helpful attitude towards implementation and helping us reach our goals.
Customers love fast responses; CoSupport helped achieve goals.
I would recommend the software tool to anyone who interacts with customers on the internet. It’s been a game-changer for our support representatives.
A game-changer for support teams serving online customers.
The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets I’m seeing come through are ones I wouldn’t expect AI to be able to handle. CoSupport AI has exceeded my expectations.
AI manages complex inquiries beyond expected capabilities.
This AI customer service solution was implemented in just three days, and the first month’s results were stunning — the average resolution time decreased by more than 50%. Long-term, the turnover in the team has improved as our agents were no longer bored with resolving repetitive questions. I’m glad we ran into CoSupport AI back in 2023. Recommended!
Implemented in three days, transformed support efficiency.
CoSupport AI streamlined our operations with advanced customer service AI tools, automating about 70% of support tickets and shortening resolution time from hours to minutes.
Automated 70% of support tickets, reducing resolution time.
CoSupport BI became an essential part of our daily operations. Every team — from marketing to product — gets accurate insights instantly. It saves enormous time and lets us act with confidence, not assumptions.
Trusted daily for instant insights and better decisions.
Setup took one API key. In three months, resolution rates grew from 69 to 82 percent. We tested six other tools before. Nothing performed as well as CoSupport AI.
Outperformed six competitors and boosted resolution rates.
After launching CoSupport AI, we’ve automated around 7k monthly chats and emails — with AI tools like this, 80% of incoming requests are handled automatically now. This allowed us to significantly cut operational costs while maintaining high support quality. The team’s professionalism exceeded our expectations.
Automated 80% of requests while maintaining quality.
The chatbot resolves around 75% of all support tickets now. This allowed us to downscale the support team by six team members, saving thousands of dollars per month in the long run. I am also very happy with the accuracy of AI responses — I’ve checked hundreds of conversations and haven’t noticed a single mistake. Collaboration with the CoSupport AI team has been an absolute game-changer for our customer support processes.
75% resolution rate delivered major operational savings.
99% response accuracy, held in place by a patented architecture. CoSupport AI runs on a USPTO-patented generative architecture (US11823031B1) built to prevent hallucinations and keep answers deterministic: the AI retrieves from your knowledge base and resolved tickets, validates the draft against those sources, and only then replies.
CoSupport AI runs a dedicated server per client, encrypts every ticket in transit and at rest, and never trains anyone else's model on your data.
ISO 27001 CERTIFIED
GDPR & CCPA COMPLIANT
No cross-client training
Dedicated server
Connect your helpdesk in about 10 minutes and the AI goes live on your own queue. The first 1,000 AI responses are free. After that you pay $0.50 per ticket the AI resolves, and unresolved tickets cost nothing. It's the fastest way to see the ROI of AI customer support automation on your own volume.
CoSupport AI is an AI customer service platform founded in 2020, built on a USPTO-patented reasoning architecture (US11823031B1) and trusted by 300+ brands. Current version: 2.0, June 2026 – release notes. It runs two products: CoSupport AI Agent, which autonomously resolves repetitive tickets, and CoSupport AI Assistant, which drafts replies for human agents. Both work inside Zendesk, Freshdesk, Intercom, Zoho Desk and other helpdesks, or as a standalone widget, in 60+ languages. It fits wherever repetitive Tier 1 volume piles up: e-commerce and marketplaces, consumer apps and subscription products, B2B SaaS, and BPO teams handling a few hundred to several thousand tickets a month. Fit follows ticket volume, and customers range from founder-run stores to enterprise support operations. The CoSupport AI Agent is priced at $0.50 per AI resolution, and the first 1,000 AI responses are free.
Last updated: October 2026 · Reviewed by Eugen Nesterenko, CMO
