CoSupport AI Agent
Resolves repetitive L1 tickets end to end: understands customer intent, executes actions through the agentic API, escalates anything outside its scope with full context. Up to 90% of repetitive requests.
AI customer service, guaranteed: 60% ticket resolution by day 60 or a full refund
CoSupport AI is an AI customer service platform that learns from your knowledge base and historical tickets, then works your queue: it autonomously resolves repetitive customer inquiries end to end and prepares ready-to-send drafts on everything that needs a human. It runs inside your helpdesk or as a standalone widget, across chat, email, and voice, in 40+ languages.
Patented AI architecture*
74% AI resolution rate average across clients
No setup fees
*so the AI answers from your data instead of making things up
Trusted by 300+ Brands
AI for customer support with proven results
Resolution rate, ticket handling time, and support costs – real performance metrics from companies using CoSupport AI to automate customer support:
6 min
resolution time
ProjectFitter resolves the average chat in about 6 minutes, 93% faster with CoSupport AI.
81%
resolution rate
Cocoatech resolves 81% of support requests with AI in the first month.
$9.3K
saved support cost
Remedico cut support costs by $9,300 a month, live on Zoho Desk in two weeks.
Teams on the CoSupport AI 2.0 version report up to 85% resolution rate
Which tickets can you hand over to AI customer solution?
The repetitive majority of it: the high-volume customer inquiries that make up to 90% of L1. Automating Tier 1 support tickets with AI starts here – CoSupport AI learns how your team resolves each type and takes it from there:
Billing and refunds
charges, invoices, duplicate payments.
Account access
logins, resets, permissions.
Order status and delivery
tracking, WISMO, address changes.
Subscription changes
upgrades, downgrades, and cancellations, executed end to end.
Product how-to
setup questions your help center already answers.
Routine troubleshooting
known issues with known fixes.
The AI answers these in the conversation and closes them
That's what the deflection numbers mean: the ticket never reached an agent because the AI resolved it, not because the customer got pointed at a knowledge base article. When it can't close one, the ticket goes to an agent with the full thread and a draft reply ready to review. How Tier 1 automation works end to end: the automation use case.
Two products, one queue covered
The platform ships as two products, and the split is simple: one works instead of your agents on repetitive tickets, the other works for them on everything else. Most teams run both.
Explore AI Agent
CoSupport AI Assistant
Agent assist for the tickets that need human judgment: ready-to-send drafts, summaries, suggested resolutions, translations. Your agent reviews and sends.
Both detect the customer's language and answer in it, across 40+ languages
Can AI understand images and videos?
Yes. An attached photo, screenshot, or video is no longer a reason a ticket needs a human – the AI reads it and resolves on what it finds.
Screenshots
Hello! I keep seeing an error on my dashboard with error code 500 and can’t access my data. Could you please let me know what I should do to fix it?
Screenshot 2026-07-14.png · 480 KB
Photos and Videos
Color of the item is different from what I ordered. I’ve attached a video showing the product. Could you please let me know how I can get the correct color?
IMG_4471.MOV · 12.8 MB
Docs
I’ve attached the three documents required for verification. Please review them and proceed with my request if everything is in order.
Payment_Receipt_Aug_2026.pdf
Identity_Verification.pdf
Billing_Statement_Aug_2026.pdf
How fast can you implement AI for customer support?
About 10 minutes to connect, about 3 days to full deployment. Thats enterprise-grade AI for customer support automation with no-code integration.
1. Connect
Days 1-3
Link your helpdesk, knowledge base, and business systems. No code, no discovery project.
2. Pilot
Days 4-30
The AI goes live on your real tickets at no cost, with 1,000 AI responses included. Together we set the success metrics, and you watch the AI resolution rate on live traffic.
3. Keep going
Day 30
Nothing restarts. The AI keeps working the same queue, and billing starts on the pricing model you picked. Or you stop; there's no long-term contract.
4. Guarantee
Day 60
60% AI resolution rate on your real tickets, or a full refund of paid days.
Three pricing models – $0.04 per AI response, $0.19 per resolved ticket, or a flat plan from $99 per 1,000 monthly tickets. You choose one, and you're billed on it alone. No setup fees, no long-term contract.
What would AI cost on your ticket volume?
Three pricing models, one queue – transparent, predictable pricing you can check before you talk to anyone. Set the inputs and read the math. Seasonal spikes don't change it: the flat plan stays $99 per 1,000 monthly tickets with unlimited AI responses, in a quiet month or a BFCM one.
Your monthly tickets12,000
12000%
50020,000
RESOLUTION-BASED
—
/ month
$0.04 per AI response
12,000 tickets× 60% × ~2 responses × $0.04
RESPONSE-BASED
—
/ month
$0.19 per resolved ticket · unresolved are free
— resolved tickets× $0.19
SERVER-BASED
—
/ month
flat plan · $99 per 1,000 monthly tickets
—× $99 per 1,000 tickets
How the math works: the guaranteed 60% resolution floor sets how many tickets the AI resolves; response-based counts ~2 AI responses per resolved ticket; the flat plan is billed per 1,000 monthly tickets. Your pilot measures the real numbers.
Get the full report for your queue
The report breaks down the savings for your ticket mix and the integration path for your helpdesk. In your inbox in minutes.
Monthly tickets:
12,000
(carried over from the slider above)
Where does CoSupport AI run?
Inside the helpdesk you already run, or as a standalone widget on your site if you don't run one.
Notion
Confluence
Google Drive
Microsoft SharePoint
Microsoft OneDrive
Pylon KB
Chat
Email
Voice
Social
Which industries use AI customer service?
Teams carrying repetitive Tier 1 volume: SaaS and tech, e-commerce and marketplaces, consumer apps, BPO, financial services, and education.
E-commerce and marketplaces
eCatering: 50% deflection · Nordic Knots: $7K saved monthly.
Consumer apps and subscriptions
Softorino: from 69% to 82% AI resolution as the agent learned.
BPO and outsourcing
SupportYourApp: ~$14K saved monthly with 80% ticket deflection across client queues.
What do CoSupport AI customers say
Chris J.Customer Success Manager
Our customers love the instant, high-quality responses. I have been impressed with CoSupport’s professional and helpful attitude towards implementation and helping us reach our goals.
Customers love fast responses; CoSupport helped achieve goals.
2.5xfaster resolution timefaster resolution time
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Debbie S.Product Owner at Hour Timesheet
I would recommend the software tool to anyone who interacts with customers on the internet. It’s been a game-changer for our support representatives.
A game-changer for support teams serving online customers.
70%shorter resolution timeshorter resolution time
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Matthew BrownDirector of Customer Solutions
The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets I’m seeing come through are ones I wouldn’t expect AI to be able to handle. CoSupport AI has exceeded my expectations.
AI manages complex inquiries beyond expected capabilities.
73%chat resolution ratechat resolution rate
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Ann KussCEO, Outstaff Your Team
This AI customer service solution was implemented in just three days, and the first month’s results were stunning — the average resolution time decreased by more than 50%. Long-term, the turnover in the team has improved as our agents were no longer bored with resolving repetitive questions. I’m glad we ran into CoSupport AI back in 2023. Recommended!
Implemented in three days, transformed support efficiency.
70%of internal support requests resolved by AIof internal support requests
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Yaroslav BurgmanProject Manager
CoSupport AI streamlined our operations with advanced customer service AI tools, automating about 70% of support tickets and shortening resolution time from hours to minutes.
Automated 70% of support tickets, reducing resolution time.
93%faster chat resolution timefaster chat resolution time
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Karyna NaminasCEO, Label Your Data Team
CoSupport BI became an essential part of our daily operations. Every team — from marketing to product — gets accurate insights instantly. It saves enormous time and lets us act with confidence, not assumptions.
Trusted daily for instant insights and better decisions.
24%higher CTRhigher CTR
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Bogdan DzhelCEO, Softorino
Setup took one API key. In three months, resolution rates grew from 69 to 82 percent. We tested six other tools before. Nothing performed as well as CoSupport AI.
Outperformed six competitors and boosted resolution rates.
53%decrease in full ticket resolution timedecrease in resolution time
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Axel BarrionuevoAccount Manager
After launching CoSupport AI, we’ve automated around 7k monthly chats and emails — with AI tools like this, 80% of incoming requests are handled automatically now. This allowed us to significantly cut operational costs while maintaining high support quality. The team’s professionalism exceeded our expectations.
Automated 80% of requests while maintaining quality.
$14Ksaved monthlysaved monthly
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Nataliia RomanovaCEO, Remedico
The chatbot resolves around 75% of all support tickets now. This allowed us to downscale the support team by six team members, saving thousands of dollars per month in the long run. I am also very happy with the accuracy of AI responses — I’ve checked hundreds of conversations and haven’t noticed a single mistake. Collaboration with the CoSupport AI team has been an absolute game-changer for our customer support processes.
75% resolution rate delivered major operational savings.
74%deflection rate across ticketsdeflection rate across tickets
Read all caseHow accurate are the AI's responses?
99% response accuracy, held in place by a patented architecture. CoSupport AI runs on a USPTO-patented generative architecture (US11823031B1) built to prevent hallucinations and keep answers deterministic: the AI retrieves from your knowledge base and resolved tickets, validates the draft against those sources, and only then replies.
Customer service automation software with enterprise-grade security
CoSupport AI runs a dedicated server per client, encrypts every ticket in transit and at rest, and never trains anyone else's model on your data.
ISO 27001 CERTIFIED
GDPR & CCPA COMPLIANT
No cross-client training
Dedicated server
Set your AI resolution rate
Run a 30-day pilot on your real tickets: 1,000 AI responses included. If the AI misses 60% resolution by day 60, every paid day comes back. It is the fastest way to see the ROI of AI customer support automation on your own volume, not on a vendor's average.
FAQ
CoSupport AI is an AI customer service platform founded in 2020, built on a USPTO-patented reasoning architecture (US11823031B1) and trusted by 300+ brands. Current version: 2.0, June 2026 – release notes. It runs two products: CoSupport AI Agent, which autonomously resolves repetitive tickets, and CoSupport AI Assistant, which drafts replies for human agents. Both work inside Zendesk, Freshdesk, Zoho Desk and other helpdesks, or as a standalone widget, in 40+ languages. It fits wherever repetitive Tier 1 volume piles up: e-commerce and marketplaces, consumer apps and subscription products, B2B SaaS, and BPO teams handling a few hundred to several thousand tickets a month. Fit follows ticket volume, and customers range from founder-run stores to enterprise support operations. Pricing starts at $0.04 per AI response.
Last updated: August 2026 · Reviewed by Eugen Nesterenko, CMO